General Policy:
All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. In some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first). If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point.
Pre-sale orders:
Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
Damaged/Quality Issues:
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
If you have any questions, please contact us at: hediazdesigns@gmail.com
